Terms of Service

1. Introduction and Scope

This Service Policy governs the use of our online store and the purchase of outdoor furniture products. By accessing our website or placing an order, you agree to be bound by these terms. Norqelina (hereinafter referred to as "we" or "us") provides these services to you. These terms apply to all visitors, users, and customers who access our online store.

2. User Accounts and Website Responsibility

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. We are not responsible for any loss or damage arising from your failure to protect your account details. We reserve the right to refuse service or terminate accounts at our sole discretion.

3. Product, Inventory, and Pricing Rights

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content are error-free. We reserve the right to modify prices, update product information, or discontinue items at any time without prior notice. All orders are subject to stock availability.

4. Orders and Payment

By placing an order, you are making an offer to purchase a product. All orders are subject to acceptance by us. Payment must be made at the time of purchase through the secure payment methods provided on our website (such as Visa and MasterCard). We reserve the right to cancel any order if we suspect fraudulent activity.

5. Shipping Policy

Delivery Scope: We currently only support delivery within Australia. No international delivery is available.
Shipping Fees: Shipping is free for orders of AUD 70.00 and above. For orders under AUD 70.00, a flat shipping fee of AUD 7.99 will be charged.
Handling Time: Orders are typically processed within 1 to 3 business days.
Transit Time: Delivery usually takes between 5 to 15 business days.
Shipping Carriers: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
Detailed Information: For more details regarding shipping times, coverage, and specific conditions, please visit our Shipping Policy Page.

6. Order Cancellation

Cancellation Conditions: Orders can be cancelled directly within 48 hours of placement if they have not yet been shipped. If more than 48 hours have passed or the order has already been dispatched, it cannot be cancelled. In such cases, please wait for the delivery and contact us for a return and refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time: Once the return/cancellation is approved, the refund will be sent to your bank card (Visa, MasterCard). Depending on your financial institution, it typically takes 1 to 5 business days to appear in your account. Please contact us if you do not receive it within this timeframe.
Detailed Information: For more details on the cancellation process, please see our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Conditions: We offer a 30-day exchange period for eligible items.
Steps to Take: To initiate a return or exchange, please contact our support team with your order number and reason for the request.
Return Process: Once your request is reviewed and approved, we will provide instructions on how to return the item.
Refund Method: Refunds are processed via the original payment provider (Visa, MasterCard), matching the method used at purchase.
Refund Arrival: Following confirmation of the return, the refund will be credited to your bank card (Visa, MasterCard) within 1 to 5 business days, subject to your bank's processing speed.
Detailed Information: For more details on returns and refunds, please refer to our Returns and Refunds Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Your data is handled in accordance with our Privacy Policy.

9. Disputes and Governing Law

These terms and any disputes arising from the use of our website or the purchase of products shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the jurisdiction of the Australian courts.

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property and is protected by intellectual property rights. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.

12. Modification of Terms

We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the modified terms.

13. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

14. Severability

If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

15. Contact Information

Address: 107 PARK AVE, NICEVILLE, FL 32578, United States
Phone: +1 (513) 295-7275
Email: client@norqelina.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)