Order Cancellation

Cancellation Conditions

• Orders within 48 hours of placement: If your order has not been shipped and it is within 48 hours of your purchase, you may request a direct cancellation.

• Orders after 48 hours or already shipped: We are unable to cancel orders that were placed more than 48 hours ago or those that have already entered the shipping process. In such cases, please wait for the logistics provider to deliver the items, and then contact us to initiate a return and refund process. For more details, please refer to our Return & Refund Policy.

Cancellation Process

• To request a cancellation, please contact our customer service team via email at client@norqelina.com or by phone at +1 (513) 295-7275. You must provide your order number and proof of payment (such as a receipt or transaction screenshot).

• Our customer service team will process your request immediately. Once approved, we will notify you of the result and arrange your refund as soon as possible.

Refund Instructions

• Once the cancellation is confirmed, the refund will be credited back to the original bank card (Visa or MasterCard) used for the purchase.

• Arrival Time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1 to 5 business days. If you do not receive your refund after this period, please contact us for further assistance.

Additional Terms

• Information Accuracy: It is your responsibility to ensure that all information provided during the cancellation request is accurate. We are not responsible for delays caused by incorrect order details or contact information provided by the customer.

• Policy Modifications: We reserve the right to update or modify these terms at any time to improve our service. Any changes will be updated on this page and will apply to all subsequent orders.

• No Transaction Fees: We do not charge any additional handling or processing fees for cancellations made within the valid 48-hour unshipped window.

Contact Us

Address: 107 PARK AVE, NICEVILLE, FL 32578, United States
Phone: +1 (513) 295-7275
Email: client@norqelina.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)