Payment Methods

Credit Card Payment Process
We currently accept credit card payments, including Visa, MasterCard, and other major credit cards. Norqelina (hereinafter referred to as “I” or “we”) ensures that all transactions are processed through secure and encrypted channels.

Process Start
Once you have selected your outdoor furniture and proceeded to the checkout page, you will be prompted to enter your payment details. You must provide the cardholder’s name, card number, expiration date, and the CVV security code. We use advanced encryption technology to protect your information during this stage.

Payment Confirmation
After the transaction is authorized by your financial institution, you will receive an immediate notification on the screen and a confirmation email sent to your registered address. This email serves as your receipt and contains the details of your purchase.

Security and Data Protection
We prioritize the safety of your personal and financial information.

Credit Card Security
To ensure a safe shopping experience, we utilize Secure Socket Layer (SSL) technology. This encrypts your sensitive data, making it unreadable to anyone else. We do not store your full credit card numbers on our servers after the transaction is completed.

Our Privacy Policy
We are committed to protecting your privacy. Any information collected during the payment process is used solely for processing your order and improving our services. We do not share, sell, or rent your personal data to others.

Dispute Resolution
We aim to provide a seamless experience, but we understand that issues may occasionally arise.

Resolution Services
If you notice any discrepancies in your billing or have concerns regarding a transaction, we encourage you to reach out to us directly. We will investigate the matter promptly and work toward a fair resolution.

Additional Help
If a direct resolution cannot be reached, we recommend contacting your card-issuing bank for further guidance on their specific dispute procedures.

Communication and Support
We believe in clear and transparent communication with our customers.

Update Information
We reserve the right to modify these payment terms at any time. Any changes will be posted on this page immediately. We recommend reviewing this section periodically to stay informed about how we handle your payments.

Payment Currency and Charges
All transactions are processed in the currency displayed at checkout. Please ensure your account has sufficient funds to cover the total amount. Your bank may apply additional fees for currency conversion or international transaction handling depending on your card agreement.

Order Verification
To prevent unauthorized use of your payment method, we may perform verification checks. This might involve confirming the billing address or contacting you for further verification before the order is finalized.

Contact Information

Address: 107 PARK AVE, NICEVILLE, FL 32578, United States
Phone: +1 (513) 295-7275
Email: client@norqelina.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)