Shopping Guide

Preparation and Selection Before Purchasing
When choosing outdoor furniture from Norqelina (hereinafter referred to as "we" or "us"), we recommend measuring your outdoor space carefully to ensure the items fit comfortably. Consider the material suitability for your specific environment to ensure long-lasting use. As an online-only store, we provide detailed product descriptions and high-resolution images to help you make informed decisions. Please review the dimensions and material specifications listed on each product page before adding items to your selection.

Shopping Cart and Order Confirmation
Once you have selected your desired items, you can review them in your shopping cart. Please verify the quantity and specifications of each product. Before proceeding, ensure that your delivery address and contact information are accurate to prevent any logistical delays. By clicking the confirmation button, you are verifying that the items in your cart accurately reflect your intended purchase.

Selection of Payment Methods and Completion of Payment
We provide a secure checkout environment for all transactions. We currently accept credit card payments, including Visa and MasterCard. All transaction data is encrypted to protect your information. Payment is required in full at the time of purchase to initiate the processing of your order. Once the transaction is successful, you will receive an electronic notification confirming your order details.

Shipping and Delivery
We are committed to delivering your furniture in a safe and timely manner. Once your order is processed, it will be dispatched to the address provided during checkout. As we operate exclusively online, all items are shipped directly to your location. You can monitor the progress of your delivery through the information provided after your order has been dispatched.

Returns and Consumer Rights
We value your satisfaction and adhere to standards that protect your rights. If a product arrives with defects or does not match the description provided, you may request a return or exchange. Items must be returned in their original condition. We recommend inspecting all items immediately upon delivery and contacting us promptly if any issues arise.

Data Protection and Privacy
We respect your privacy and are committed to protecting your personal information. The data collected during the shopping process is used solely for order fulfillment, communication, and improving your experience with us. We implement rigorous security measures to ensure that your personal details remain confidential and are handled in accordance with strict privacy standards.

Contact Us
If you have any questions regarding our products or your order, please reach out to us using the following information:

Address: 107 PARK AVE, NICEVILLE, FL 32578, United States
Phone: +1 (513) 295-7275
Email: client@norqelina.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)